Frequently Asked Questions

1. Who can apply?

Everyone! We welcome applications from everyone, including university students, part-time workers, community organisations and senior citizens. However you do need to be over eighteen years of age to place an application. If you are under eighteen, please ask a parent or guardian to apply on your behalf.

2. How can I apply?

You can apply online via our secure portal, it's easy, just select your instrument and follow the steps provided. Of course if you have any queries, you can always contact us on 1300 889 560.

3. How long does it take for approval?

Approvals for Instrument Rentals may take one to two business days for a brief credit, employment and referee check.

4. Do we have to rent for a certain length of time?

Yes. Pre-loved Instrument Rental has a three (3) month minimum rental period.  If you return the instrument before the end of the minimum rental period you will need to pay the balance of rental changes for the full minimum rental period. However, after the minimum rental period, how long you continue to rent the instrument is completely up to you. You can return it whenever you wish. You might also wish to consider upgrading.

5. What brands can we rent?

We offer quality student brands from the world's leading manufacturers within our Pre-Loved Rental Fleet. All our brands are suited to the beginner musician.

6. Will I receive a brand new instrument?

Pre-Loved Rental offers a used instrument which is fully serviced, set-up and suitable for a beginner.

7. What is the Satisfaction Guarantee?

For pre-loved Instruments, you have a 14 day cooling - off period. So if you are in any way dissatisfied with the Instrument shipped to you, you can return it (in the same condition as shipped) without further obligation and receive a full refund of any money paid.

8. Do you need to pay a bond?

Generally no. However, on occasion there may be circumstances where a bond may be requested.

9. Can I rent more than one instrument?

Certainly. You can put as many instruments as you like on one application form.

10. What does the 'First Payment' amount on the price list include?

The first payment includes the first month's rental, delivery, handling and contract set-up.

11. What is covered (and not covered) by the Protection Plan?

In general terms the Protection Plan covers, fire, theft from forcible entry, damage in a car collision, and malicious damage by a third party. However it does not cover accidental loss or damage and general wear and tear. Therefore if you lose the instrument, drop it, or accidentally leave it sitting in the sun etc it will not be covered and you will need to cover the cost of repair or replacement. So please take care (For full details please refer to the rental terms and conditions). If you are unsure, we recommend you contact your house and content’s insurer for details of your existing insurance cover.

12. How are the payments debited?

The rental payments are debited on a set date each month from either your nominated bank account via the direct debit system or a credit card. We accept Mastercard or Visa. If the date falls on a weekend or public holiday, the payments will be debited on the next business day.

13. Can I change the payment date?

It may be possible to change the date to fit in with your salary and other commitments. Please call our Contract Administration department on 1300 889 560 to discuss. Please note that rental payments are made in advance, so if you would like the date moved more than a week forward, you may be required to cover that rental period difference before the date can be changed.

14. Will the rental instrument come ready to play?

All instruments are serviced and set-up ready to play immediately. You will need to purchase any additional accessories from your local music store during the course of your rental contract. These will vary depending on the instrument you choose, like reeds and cork grease for clarinets and saxophones.

15. Do any of my rental payments go towards paying off the instrument?

Your contract for Pre-Loved Rentals is a rental contract. Subject to the minimum rental periods referred to above, the rental period continues indefinitely, until you choose to end the contract. While it is purely a rental contract, we nevertheless recognize that there may be a time where some customers may prefer to purchase the instrument. To accommodate our rental customers we are therefore happy to consider purchase offers at any time after the minimum rental period. In the “instrument” section of the website, we have set out some price guides. If you wish to discuss purchasing or to make an offer, please contact us on 1300 889 560. (acceptance of purchase offers is at the discretion of Instrumentrental Australia).

16. How do I return the instrument?

Simply phone our service team on 1300 889 560 and we will advise you of our Courier contact details.  They will collect the instrument and return it to us, our staff will advise you of the freight return charge.

17. What about repairs and servicing?

If there are any problems with your instrument on arrival, you should contact us as soon as possible and we will organise repair or replacement as necessary or in the case of a pre-loved instrument you may choose to exercise you cooling off rights (a 14 day period applies).. During the course of your rental contract, we will carry out such maintenance and repairs (excluding case repairs) that we accept is required due to normal use to keep the instrument in proper playing order. While this is at no cost to you, it does not include consumables, such as resins, strings and reeds. Alternatively if necessary we will replace the instrument. If you believe that the instrument requires maintenance or repairs, please contact our service team on 1300 889 560 for an assessment of the problem.

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