FAQ

1. Who can apply?

Everyone! instrumentrental.com.au welcome applications from everyone, including university students, part-time workers, community organisations and senior citizens (10% discount for Seniors Card holders). However you do need to be over eighteen years of age to place an application. If you are under eighteen, please ask a parent or guardian to apply on your behalf.

2. How can I apply?

You can apply online via our secure portal or if you prefer, you can fill in an application form at any of our authorised music stores and they will fax it to us.

3. How long does it take for approval?

Approvals for New and Pre-Loved Instrument Rentals may take one business day for a brief credit, employment, landlord and referee check.

4. Do we have to rent for a certain length of time?

Yes. Jupiter New Instrument Rental has a six (6) month minimum period. If you return the instrument before this time you will need to pay the balance of rental changes for the full six months. Pre-Loved Instrument Rental has a three (3) month minimum period. If you return the instrument before this time you will need to pay the balance of rental changes for the full three months.

5. What brands can we rent?

At InstrumentRental.com.au we offer quality student brands within our Pre-Loved Rental Fleet including Yamaha brass and woodwind instruments. All our brands are suited to the beginner musician. Or you can select the Jupiter Rental option where you will receive a new Jupiter brass and woodwind student instrument.

6. Will I receive a brand new instrument?

No. Pre-Loved Rental offers a used instrument which is fully serviced, set-up and suitable for a beginner. However, Jupiter New Rentals offer brand new instruments from the Jupiter student brass and woodwind range.

7. What is the instrumentrental.com.au Satisfaction Guarantee?

We totally guarantee your satisfaction. If you are not happy with your instrument, notify us within 7 days and we will replace your instrument immediately, or provide a full refund.

8. Do you require a bond?

No. However instrumentrental.com.au may request a bond in certain circumstances.

9. Can I rent more than one instrument?

Certainly. You can put as many instruments as you like on one application form.

10. What does the 'First Payment' amount on the price list include?

The first payment includes the first month's rental, delivery, handling and contract set-up.

11. What is covered (and not covered) by insurance?

Insurance covers fire, theft from forcible entry, damage in a car collision and malicious damage. However it does not cover accidental loss or damage. Therefore if you lose the instrument, drop it, or accidentally leave it sitting in the sun etc it will not be covered and you will need to cover the cost of repair or replacement. So please take care. If you are unsure, we recommend you contact your house and content’s insurer for details.

12. How are the payments debited?

The rental payments are debited on a set date each month from either your nominated bank account or a credit card. We accept Mastercard, Bankcard or Visa. If the date falls on a weekend or public holiday, the payments will be debited on the next business day.

13. Can I change the payment date?

It is possible to change the date to fit in with your salary and other commitments. Please call the Contract Administration department on 1300 855 122 to discuss. Please note that rental payments are made in advance, so if you would like the date moved more than a week forward, you may be required to cover that rental period difference before the date can be changed.

14. Will the rental instrument come ready to play?

All instruments are serviced and set-up ready to play immediately. You will need to purchase any additional accessories from your local music store during the course of your rental contract. These will vary depending on the instrument you choose, like reeds and cork grease for clarinets and saxophones.

15. Do all my rental payments go towards paying off the instrument?

All Pre-Loved Rental customers will receive information on purchase options at the beginning of the rental contract. We offer reduced market rates, and all purchase prices include a rental rebate of three months rental, available for you to purchase after your 3 month minimum rental period. Any further payments do not come off the purchase price of your instrument. You will receive details at the start of your rental contract outlining your purchase options. For all Jupiter New Rental contracts, we offer a 100% rental rebate on all rentals paid within the first 6 months for Jupiter New Rentals. Any further rental payments paid are not discounted. You will receive details at the start of your rental contract outlining your purchase options.

16. How do I return the instrument?

Simply take the instrument back into the store from whom you rented originally. They will complete an 'Instrument Return Form' with your details and fax it to us. Once we receive the fax we will know to stop debiting rental payments and close your contract. It is worth checking the date that your payments are normally debited and ensure that you return your instrument 2-3 days or more before that date. Our computer systems automatically debit payments, so we need to receive the 'Instrument Return Fax' early to be able to halt payments.

17. We have moved house. How do we return the instrument?

You can return your instrument to any music store in the instrumentrental.com.au network. Visit the Dealer Locator on this website for your closest store. If you do not live near a store, please call us on 1300 889 560 and we will make an arrangement to forward you a courier’s freight note at our cost.

18. Do we have to rent for a certain length of time?

Yes. Pre-Loved Rentals offer a three (3) month minimum period, and Jupiter New Rentals offer a six (6) month minimum period. If you return the instrument before this time you will need to pay the balance of rental changes for the full minimum period.

19. What about repairs and servicing?

If there are any problems with your instrument on arrival, instrumentrental.com.au will organise repair or replacement. This falls within the 14 day satisfaction guarantee. During the course of your rental contract general servicing for wear & tear falls to the responsibility of the customer. If any damage occurs that relates to a faulty instrument outside of the 14 day satisfaction guarantee, please contact our service team on 1300 889 560 for assessment. You will receive details on what is/is not considered general wear & tear servicing at the start of your contract. We recommend that instruments undergo a service by a qualified technician at least once a year. instrumentrental.com.au require the instrument returned in good working order.